🌙 Frequently Asked Questions

Below you'll find answers to the most common questions about our art, prints, commissions, shipping, & more.

About the art

What kind of art do you sell?

We offer original art including:

• Shia-inspired paintings
• Arabic calligraphy
• Anime & sanrio/cartoon
• Custom commissions made just for you

Are your artworks original?

Yes! All art is created by (me) the artist with care and creativity. Every piece is one-of-a-kind.

Do you accept custom commissions?

Absolutely. Visit our [Contact Page] or contact us on our official Instagram page to discuss your vision. We’d love to bring it to life.

Do you offer digital downloads or physical prints?

Soon will be both! Please read the product descriptions carefully — for now there isn't any physical prints, but there is digital files you can print yourself.

🛒 Orders & Processing

What is your processing time?

• Prints & in-stock art: 3–5 business days
• Custom art: 1–3 weeks or possibly more depending on the request & schedule due to being college student.

We’ll always update you along the way.

Can I cancel or change my order?

• Ready-made art/ in-stock art & products: You can cancel within 24 hours.

• Custom art: Once we start working, cancellations may not be possible. You won't be able to cancel as art is very precious.

Can I request changes to custom work?

We offer 1–2 revisions depending on the piece. Major changes may require extra time or a fee. This should be done before the painting process (sketch) not after in process nor when everything is done.

I ordered a custom piece. Will I see a preview?

Yes! For most custom artworks, we’ll share a preview before painting & finalizing so you can request small changes or give approval. You will be able to see the process of your artwork.

📦 Do you offer rush orders?


We can sometimes offer a rush option for customs or prints. Contact us first before placing the order to confirm availability and any extra cost.

🚚 Shipping Info

Do you ship internationally?

Yes! We ship worldwide. Rates and delivery times vary by location.

How much does shipping cost?

Shipping is calculated at checkout. We also offer free shipping on orders over $150.

Also

(As a small independent artist, I kindly ask customers to cover shipping to help with the cost of packaging and delivery to make it easier on us. — thank you for your support!)

Where do you ship from?

All orders are shipped from [Montreal, Canada].

What if my order arrives damaged?

Please email us within 7 days of delivery with photos. We’ll replace or refund as needed.

🎁 Prints, Sizes & Framing

What size are your prints?


Most prints come in:

• 5x7 in
• 8x10 in
• 11x14 in

Custom sizes available upon request.

Do you offer framing?


Not at the moment, but our prints are sized for standard frames. Feel free to message us for recommendations.

How should I care for my art?


• Keep out of direct sunlight
• Frame behind glass for protection (if without the frame from the painting)
• Handle with clean hands

💳 Payments & Licensing

What payment methods do you accept?


We accept:

• Visa / Mastercard
• PayPal
• Apple Pay / Google Pay
• Shop Pay and more


Can I use your art for tattoos, products, or logos?



Please contact us first. All artwork is protected by copyright and not for commercial use without permission.

Can I cancel or return an order?


Cancellations within 24 hours.
Custom orders are non-refundable after production starts.

💫 Other Info

Do you do limited edition drops?

Yes! We occasionally release exclusive prints and collections. Follow us on Instagram or sign up for our newsletter to stay in the loop.

Where are you based?

We’re based in [Montreal, Canada], and we love sharing our art with the world 💖

📩 Contact & Support

  • How can I reach you?

    Feel free to contact us through:

    • 📧 Email: [maisonnuralune@gmail.com]


    • 📩 Contact Form: [link here]

    • 📱 Instagram DM: [@maison.nuralune]

    We respond within 1–2 business days or even within the same day.

  • Do you offer gift notes or wrapping?

    Yes, we offer optional gift notes and simple wrapping for special occasions. Let us know at checkout!

  • 💬 Can I ask about custom orders through DM?

    Yes! You’re welcome to message us on Instagram or email us with your idea. For bigger commissions, we’ll continue communication by email to keep everything clear.

  • I made a mistake in my order. What should I do?


    Contact us as soon as possible at [maisonnuralune@gmail.com] or DM us on Instagram [@maison.nuralune] — we’ll do our best to fix it before processing begins.

  • 📄 Will I receive an order confirmation?


    Yes! As soon as your order is placed, you’ll receive a confirmation email with all the details.

  • ⏰ How fast do you reply?


    We do our best to respond within 24–48 hours (weekdays). Custom commission requests may take a little longer to review.

  • 🔔 I didn’t get an order confirmation. What should I do?


    First, check your spam/junk folder. If you still don’t see it, contact us with your name and order number, and we’ll resend it right away.

  • ⚠️ What if I have a problem with my order?


    Please reach out within 7 days of receiving your order if something is damaged, missing, or incorrect. Send photos if possible so we can help quickly.

  • 🎁 Do you take collaboration or partnership requests?


    Yes! For collabs, wholesale, or licensing inquiries, contact us via email with details about your project.